Fuelling Growth and Employment
Just in the past decade, the BPO sector in the Western Cape has seen remarkable growth, with job opportunities increasing tenfold from around 4,000 in 2011 to over 42,000 in 2021. Notably, the city is viewed as an offshore outsourcing hub, making up 42.9% of the market. The Cape Town BPO sector has an award-winning reputation, supported by government investment in the sector, and continues to be a major force in contributing to employment in Cape Town.
Stronger Together
The success of Cape Town’s BPO industry is a team effort. All spheres of government including the City of Cape Town, Provincial Government, National Government and support from industry body CapeBPO, the City’s Strategic Business Partner, work together to service the BPO value-chain through work, skills and funding programmes. By creating a strong support system, Cape Town has positioned itself as a premier destination for businesses looking for outsourcing and offshoring services and attracting companies that seek the best services and talent.
Digital Innovation Meets the Human Touch
While Cape Town embraces cutting-edge technologies to drive operational efficiency, it also recognises the importance of human touch in customer experience (CX). The industry’s skilled workforce excels in giving customers experiences that feel personal, showing that connecting with people is important when delivering services. This unique blend of digital innovation and a human-centric approach makes Cape Town the ideal destination for businesses seeking top-notch offshore solutions.
Sustainable Growth and Future Prospects
Cape Town’s award-winning BPO industry is dedicated to growth by investing in talent development, innovative technologies, and process improvements. The local BPO industry is a rising star in the Cape Town economy, demonstrating resilience and stability with extraordinary growth during the COVID-19 pandemic, and a strong commitment to integrating and adapting advanced technologies in its operations.
With strong government support and a focus on excellent service, Cape Town’s BPO sector is set to continue boosting the city’s economy.
Why Cape Town is the Top Choice for BPO operations
Cape Town provides many benefits for businesses wanting to set up BPO operations, including:
- Top Talent: Cape Town boasts a large, English-speaking workforce with a strong educational background
- Strategic Location: The city has the same time zone as Europe, ensuring overlapping working hours
- Quality Lifestyle: The city’s natural beauty, like its beaches and mountains, makes life better for employees
- Data Protection: Strong data protection laws similar to those in Europe, ensure information security
- Cost-Effective: Cape Town offers a low cost of living and ease of doing business compared to other cities
- Infrastructure and Connectivity: The city provides quality technology services, good air travel connections, and a well-integrated public transport system
- Supportive Industries: The strong finance and information and communication technology (ICT) industries provide support and work well together with BPO operations
Global Leader
Cape Town’s BPO industry prides itself in excellence, innovation and teamwork, delivering top-notch outsourcing services worldwide. With a strong focus on sustainable growth, and continued investment in talent and technology, the industry is ready to take advantage of new opportunities and help the economy grow for years to come.
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